1. Once you have logged into the Message Center, click on the ‘Junk E-mail’ tab.
   
2. Once there, click on the ‘Filter Categories’ tab and you will see the 4 boxes to check. Select the filters you want on.
   
3. Click 'Save' and this saves your settings.
   
4. After you have returned to the junk e-mail settings page, click on the 'Filter Sensitivity' tab. You can set it to Lenient, Moderate, or Aggressive.
   
5. Click ‘Save' to save your settings.
   
6. To make sure that e-mails from the people you communicate with go straight to your mailbox without being quarantined, add them to the approved senders list.
   
7. To make sure that e-mails from certain addresses are automatically quarantined, add them to the blocked senders list.
   

Q: How can I add e-mail addresses into the ‘Blocked Senders’ list?
A:

1. Log in to your message center and then click the ‘Junk E-mail’ tab on the top of the page.
   
2. Click on the ‘Blocked Senders’ tab and enter the domain or e-mail address into the list.
   
3. Click ‘Save to List.’
   NOTE: Any e-mail address that you have entered in the ‘Blocked Sender’ list WILL BE quarantined in the Message Center for your inspection.
   

Q: Will services that might resemble Spam, such as mailing lists, be blocked?
A: Most likely not. If it does trigger the filters, we recommend that you add the sender to the ‘Approved Senders’ list.

Q: How can I turn the filters off?
A:

1. Log in to your message center and then click the ‘Junk E-mail’ tab on the top of the page.
   
2. Click the ‘OFF’ button if you want to turn all filters off. You can also further personalize your settings by using one of the other 4 function tabs.
   

Q: How do I find the e-mail I delivered from the message center?
A: You should see this e-mail in your regular e-mail box within a few minutes after delivery. If you can’t find your messages, you can deliver them again from the trash using these steps:

1. Log in to the message center at http://login.postini.com/exec/login
   
2. Once you log in, click the ‘View Trash’ tab next to the ‘Delete’ button. This contains deleted or delivered messages from the last 14 days.
   
3. Check the box to the left of the message(s) you want to send to your regular e-mail account and then click the ‘Deliver’ button.
   
4. Check your regular e-mail account after a few minutes to see if the messages are there.
   

Virus Assistant

Q: How does Virus Assistant work?
A: 360networks uses Postini for virus filtering. Postini Virus Assistant incorporates robust, industry-leading virus scanning technologies. They detect and block viruses, malicious code and related Internet security threats. In-line virus scanning occurs before the virus hits the end user’s desktop. Instead of contaminating your computer virus-infected e-mail is detained within each user’s message center where the user has the option of cleaning the message and forwarding it safely. When a virus-infected e-mail arrives, the user is notified with a message asking the user to visit the Message Center to review the message.

Q: Can I turn the Virus Assistant off?
A: 360networks’ e-mail Regional Internet e-mail system has been configured so that virus assistant must remain on.

Q: Should I get rid of my current virus scanning software?
A: No. 360networks’ Virus Assistant should not replace your desktop scanning software. Viruses can enter a desktop computer through many means besides e-mail (floppy, internal network, file servers, etc). We recommend that users have both this service and a desktop solution to ensure complete protection.


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